Terms of service

 

These Terms of Service govern your access to and use of the lioncityco.shop website, online store, products, services, features, customer accounts, checkout functions, content, communications, and purchases made through our website.

Throughout these Terms of Service, the terms “lioncityco.shop,” “we,” “us,” and “our” refer to the operator of the lioncityco.shop online store.

The terms “you,” “your,” “customer,” “consumer,” and “user” refer to any individual who visits our website, browses products, creates or uses an account, places an order, purchases goods, communicates with us, or otherwise uses our services.

Our online store may use Shopify and related third-party technologies to provide e-commerce functionality.

By accessing lioncityco.shop, using any part of our website, or placing an order, you agree to these Terms of Service together with our applicable:

  • Privacy Policy;

  • Return and Refund Policy;

  • Shipping Policy;

  • Legal Notice; and

  • Other policies or notices made available through lioncityco.shop.

Please read these Terms carefully before using our website.

If you do not agree with these Terms, you should not use lioncityco.shop or place an order through our store.

Nothing in these Terms is intended to exclude, restrict, replace, or reduce any statutory right available to consumers under applicable United Kingdom law that cannot legally be excluded or restricted.

For questions regarding these Terms of Service, please contact:

lioncityco.shop
Email: info@lioncityco.shop
Website: lioncityco.shop
Primary Market: United Kingdom

1. About lioncityco.shop

lioncityco.shop operates an online retail store through which customers may browse and purchase products.

Our objective is to provide a convenient online shopping environment supported by clear product information, straightforward ordering, appropriate payment options, transparent policies, and accessible customer service.

The products available through our store may change from time to time.

Products may be:

  • Added;

  • Updated;

  • Temporarily unavailable;

  • Replaced; or

  • Discontinued.

Nothing in these Terms guarantees that a particular product will remain available permanently.

2. Application of These Terms

These Terms apply to users including:

  • Website visitors;

  • Customers;

  • Account holders;

  • Individuals placing orders;

  • Individuals contacting customer support;

  • Individuals submitting reviews where available;

  • Marketing subscribers; and

  • Other persons using services provided through lioncityco.shop.

Additional terms may apply to particular products, services, subscriptions, promotions, or special offers.

Where additional terms apply, they will be presented where reasonably appropriate.

3. United Kingdom Consumer Protection

If you purchase goods through lioncityco.shop as a consumer in the United Kingdom, you may benefit from statutory rights under applicable UK consumer protection law.

These may include rights relating to:

  • Satisfactory quality;

  • Fitness for purpose;

  • Product descriptions;

  • Online purchasing;

  • Delivery;

  • Cancellation rights;

  • Returns;

  • Refunds;

  • Repairs;

  • Replacements;

  • Price reductions; and

  • Fair contractual terms.

Nothing in these Terms removes a mandatory statutory right.

4. Consumer Rights Act 2015

Where applicable, products supplied to UK consumers must comply with relevant requirements of the Consumer Rights Act 2015.

Among other protections, goods must generally be:

  • Of satisfactory quality;

  • Fit for an applicable purpose; and

  • As described.

Depending on the circumstances, statutory remedies may include:

  • Short-term rejection;

  • Repair;

  • Replacement;

  • Price reduction; or

  • Final rejection.

Nothing in these Terms limits these rights.

5. Online and Distance Purchases

Orders placed through lioncityco.shop are generally distance purchases completed electronically.

Applicable UK consumer rules may therefore provide customers with information and cancellation rights relating to qualifying distance contracts.

These rights are subject to applicable statutory conditions and exceptions.

Further information concerning cancellations and returns is available in our Return and Refund Policy.

6. Eligibility

You may place an order only if you have the legal capacity to enter into the relevant transaction.

If you are not legally able to enter into a binding contract independently, you should use our store only with appropriate involvement or authorisation from a parent, guardian, or other legally responsible person.

7. Lawful Use of Our Website

You must use lioncityco.shop only for lawful purposes.

You must not use our website:

  • To commit fraud;

  • To impersonate another person;

  • To submit deliberately false information;

  • To misuse payment methods;

  • To access systems without authorisation;

  • To interfere with website security;

  • To introduce malware;

  • To conduct malicious automated activity;

  • To manipulate prices or promotions;

  • To infringe intellectual property rights;

  • To disrupt checkout or payment functions;

  • To harass other persons; or

  • For any unlawful purpose.

8. Website Availability

We aim to keep lioncityco.shop reasonably available.

However, uninterrupted access cannot be guaranteed.

Access may occasionally be affected by:

  • Maintenance;

  • Software updates;

  • Shopify platform issues;

  • Internet failures;

  • Security incidents;

  • Hosting problems;

  • Technical faults;

  • Infrastructure disruption; or

  • Circumstances outside our reasonable control.

Temporary website unavailability does not remove contractual obligations relating to accepted orders.

9. Changes to the Website

We may modify or update lioncityco.shop from time to time.

Changes may affect:

  • Website layout;

  • Product ranges;

  • Navigation;

  • Checkout functionality;

  • Customer account features;

  • Payment options;

  • Shipping options;

  • Content; or

  • Store policies.

We will not use website changes to retrospectively remove statutory or contractual rights already applicable to an existing order.

10. Product Information

We aim to provide reasonably accurate product information.

Depending on the product, information may include:

  • Product descriptions;

  • Images;

  • Materials;

  • Measurements;

  • Specifications;

  • Features;

  • Colours;

  • Compatibility;

  • Package contents; and

  • Usage information.

Customers should review product information carefully before purchasing.

If clarification is required, contact:

info@lioncityco.shop

before placing your order.

11. Product Images

Product images are intended to provide a reasonable visual representation of products.

Actual appearance may vary slightly because of:

  • Photography;

  • Lighting;

  • Screen settings;

  • Device displays;

  • Manufacturing variations;

  • Colour reproduction; or

  • Other technical factors.

Minor visual differences do not necessarily mean that a product is legally non-conforming.

This does not affect rights where a product is materially different from its description.

12. Measurements and Specifications

Where measurements or specifications are provided, reasonable manufacturing tolerances may apply.

If size, capacity, compatibility, dimensions, or another specification is essential to your intended use, please review the product page carefully.

You may contact:

info@lioncityco.shop

for clarification before purchasing.

13. Product Availability

All products are subject to availability.

Adding a product to your basket does not reserve the item indefinitely or guarantee availability.

Stock information may occasionally be affected by:

  • Simultaneous purchases;

  • Inventory delays;

  • Technical problems;

  • Supplier changes; or

  • Other operational circumstances.

If we cannot fulfil an order after payment has been collected, an appropriate refund will be provided.

14. Prices

Prices are displayed on the relevant product pages and during checkout.

We aim to ensure that pricing information is accurate.

The amount payable will be displayed before you submit your order.

Prices may change over time.

A price change will not ordinarily affect an order for which a binding contract has already been formed.

15. Pricing Errors

Occasionally, obvious pricing errors may occur.

These may result from:

  • Technical problems;

  • Data-entry mistakes;

  • Administrative errors;

  • System faults; or

  • Other genuine mistakes.

Where an obvious error is identified before a binding contract has been formed, we may contact you to explain the issue.

Where appropriate, you may be given the option to:

  • Continue at the correct price; or

  • Cancel the order.

We will not rely on this provision to unfairly change an agreed price after a valid consumer contract has been formed.

16. Taxes

Applicable taxes will be handled in accordance with relevant legal requirements.

Where consumer prices are required to include applicable taxes, we aim to display pricing accordingly.

Mandatory charges will not intentionally be concealed until after purchase.

17. Promotions

We may offer promotions including:

  • Discount codes;

  • Coupons;

  • Sale prices;

  • Promotional offers;

  • Multi-buy offers;

  • Bundle discounts; and

  • Seasonal promotions.

Promotions may be subject to additional conditions.

These may include:

  • Expiry dates;

  • Product restrictions;

  • Minimum or maximum quantities;

  • Customer eligibility;

  • One-use limitations; or

  • Restrictions on combining promotions.

18. Promotion Abuse

We reserve the right to refuse or withdraw a promotional benefit where there are reasonable grounds to suspect:

  • Fraud;

  • Multiple-account manipulation;

  • Technical exploitation;

  • Unauthorised use;

  • Automated abuse; or

  • Other improper activity.

This provision does not remove rights associated with legitimate purchases already completed.

19. Placing an Order

Before submitting an order, customers should carefully review:

  • Products;

  • Product variations;

  • Quantities;

  • Prices;

  • Delivery address;

  • Email address;

  • Contact information;

  • Payment information; and

  • Total order amount.

You are responsible for correcting errors before completing checkout.

20. Obligation to Pay

By selecting the final payment or order button during checkout, you acknowledge that you are submitting an order that carries an obligation to pay the displayed amount.

You should only use a payment method that you are authorised to use.

21. Order Acknowledgement

After placing an order, you may receive an electronic acknowledgement.

An acknowledgement that your order has been received does not necessarily mean that the order has been finally accepted if further verification remains necessary.

22. Contract Formation

A binding purchase contract will be formed in accordance with the acceptance process communicated through lioncityco.shop and our order communications.

Until acceptance occurs, orders may remain subject to:

  • Payment verification;

  • Availability;

  • Fraud-prevention checks;

  • Delivery eligibility;

  • Technical checks; and

  • Other reasonable requirements.

23. Order Acceptance

We may decline an order before acceptance for legitimate reasons including:

  • Product unavailability;

  • Payment failure;

  • Suspected fraud;

  • Delivery restrictions;

  • Technical problems;

  • Legal restrictions;

  • Obvious pricing errors; or

  • Serious misuse of our website.

Where payment has already been collected for an order that is subsequently cancelled by us, an appropriate refund will be provided.

24. Order Confirmation

Where an order is accepted, an order confirmation may contain information such as:

  • Order number;

  • Products ordered;

  • Quantities;

  • Amount paid;

  • Delivery information; and

  • Customer details.

Customers should retain order confirmations for their records.

25. Order Errors

If you discover an error after submitting an order, contact:

info@lioncityco.shop

as soon as possible.

We will make reasonable efforts to assist.

However, we cannot guarantee that orders can be modified after fulfilment or shipping has begun.

26. Payment Methods

Available payment methods will be displayed during checkout.

These may be provided through Shopify-supported payment services or other third-party payment providers.

Payment availability may vary according to:

  • Customer location;

  • Device;

  • Order characteristics; or

  • Payment-provider availability.

27. Payment Authorisation

When submitting payment information, you confirm that:

  • You are authorised to use the payment method;

  • The information supplied is accurate; and

  • You authorise the relevant payment to be processed.

Payment providers may perform authentication or fraud-prevention checks.

28. Payment Security

We aim to use reputable e-commerce and payment technologies.

Sensitive payment credentials may be processed directly by specialised payment providers.

You should not send complete:

  • Payment card numbers;

  • CVV or security codes;

  • Banking passwords; or

  • Other sensitive payment credentials

to info@lioncityco.shop through ordinary email.

29. Failed Payments

If payment cannot be authorised, your order may not be accepted.

Payment failure may occur because of:

  • Insufficient funds;

  • Bank restrictions;

  • Incorrect payment information;

  • Security checks;

  • Payment-provider issues; or

  • Other financial institution requirements.

30. Fraud Prevention

We may undertake reasonable fraud-prevention procedures.

These may involve information concerning:

  • Payment details;

  • Delivery details;

  • Device information;

  • IP address;

  • Transaction patterns;

  • Order value; and

  • Account activity.

We may delay, reject, or cancel an order where there are reasonable grounds to suspect fraudulent or unauthorised activity.

31. Shipping

Shipping arrangements are governed by our Shipping Policy.

Customers should review information concerning:

  • Shipping costs;

  • Delivery methods;

  • Estimated delivery periods;

  • Tracking;

  • Delivery restrictions; and

  • Delayed or lost parcels.

32. Delivery

We aim to arrange delivery according to the applicable order information and Shipping Policy.

Customers must provide an accurate and complete delivery address.

Nothing in these Terms transfers risk in goods to UK consumers earlier than permitted by applicable law.

33. Delivery Delays

Delivery may occasionally be affected by:

  • Carrier disruption;

  • Public holidays;

  • Severe weather;

  • Transport problems;

  • High order volumes;

  • Incorrect addresses;

  • Technical problems;

  • Security checks; or

  • Other circumstances outside reasonable control.

Mandatory rights concerning late delivery remain unaffected.

34. Delivery Address

Customers are responsible for providing accurate delivery information.

If you discover an error, contact:

info@lioncityco.shop

promptly.

We cannot guarantee that an address can be changed after dispatch has begun.

35. Failed Delivery

Where delivery cannot be completed, the carrier may:

  • Attempt redelivery;

  • Leave instructions;

  • Deliver to an authorised safe location;

  • Hold the parcel for collection; or

  • Return the parcel.

Carrier procedures vary.

36. Lost Orders

If an order appears to be lost, contact:

info@lioncityco.shop

We may investigate the shipment with the relevant carrier.

Where an order is confirmed lost while responsibility remains with us, we will provide an appropriate remedy.

37. Damaged Deliveries

If a product arrives damaged, contact:

info@lioncityco.shop

as soon as reasonably possible.

We may ask you to provide:

  • Order number;

  • Description of damage;

  • Product photographs;

  • Packaging photographs; and

  • Other relevant evidence.

38. Cancellation Rights

Eligible UK consumers may have statutory cancellation rights for certain online purchases.

For many qualifying goods, the statutory cancellation period generally continues for 14 days after delivery, subject to applicable exclusions.

To cancel an eligible purchase, contact:

info@lioncityco.shop

with a clear statement of your decision.

39. Returning Goods After Cancellation

Where a valid statutory cancellation is exercised, customers generally have a further period in which to return the goods.

Detailed procedures are contained in our Return and Refund Policy.

40. Exceptions to Cancellation Rights

Certain products may be excluded from normal change-of-mind cancellation rights where permitted by law.

These may include:

  • Clearly personalised goods;

  • Goods made to individual specifications;

  • Goods liable to deteriorate rapidly;

  • Certain sealed hygiene products after unsealing;

  • Certain sealed media or software after opening;

  • Certain digital content after legally required consent; and

  • Other statutory exceptions.

These exceptions do not automatically remove rights relating to faulty or misdescribed goods.

41. Returns

Customers wishing to return products should follow our Return and Refund Policy.

Please contact:

info@lioncityco.shop

before sending a product back so that the correct return instructions can be provided.

42. Refunds

Refunds will be processed according to:

  • Applicable UK law;

  • Our Return and Refund Policy;

  • The circumstances of the transaction; and

  • The original payment method.

Banks and payment providers may require additional processing time after we issue a refund.

43. Faulty Goods

If a product is faulty, statutory consumer rights may apply.

Customers should contact:

info@lioncityco.shop

and provide appropriate information regarding the issue.

44. Goods Not as Described

If goods materially differ from their description, customers may have statutory remedies.

Depending on the circumstances, these may include:

  • Rejection;

  • Repair;

  • Replacement;

  • Price reduction; or

  • Refund.

45. Fitness for Purpose

Where applicable law requires goods to be fit for a particular purpose, that requirement will apply.

Nothing in these Terms excludes rights where goods fail to meet an applicable statutory fitness requirement.

46. Satisfactory Quality

Goods supplied to consumers must meet applicable standards concerning satisfactory quality.

Relevant considerations may include:

  • Description;

  • Price;

  • Appearance;

  • Finish;

  • Safety;

  • Durability; and

  • Freedom from defects.

47. Manufacturer Warranties

Some products may come with manufacturer warranties.

A manufacturer warranty is additional to statutory consumer rights and does not replace those rights.

Customers are not required to rely solely on a manufacturer warranty where applicable law provides rights against lioncityco.shop.

48. Product Safety

Customers should follow:

  • Product instructions;

  • Safety warnings;

  • Installation instructions;

  • Manufacturer guidance; and

  • Appropriate usage requirements.

If you believe a product presents a safety concern, discontinue use where necessary and contact:

info@lioncityco.shop

promptly.

49. Customer-Caused Damage

We are not responsible for damage caused solely by customer conduct where applicable law permits such responsibility to be excluded.

Examples may include:

  • Deliberate misuse;

  • Negligent handling;

  • Improper installation;

  • Unauthorised modification;

  • Failure to follow instructions; or

  • Normal wear and tear.

This does not affect rights relating to genuine defects.

50. Customer Accounts

Where customer account functionality is available, you are responsible for maintaining account security.

You should:

  • Use a secure password;

  • Protect login credentials;

  • Keep contact information accurate; and

  • Notify us if you suspect unauthorised access.

51. Account Misuse

You must not use a customer account:

  • To impersonate another person;

  • To conduct fraud;

  • To manipulate promotions;

  • To evade restrictions;

  • To submit false orders; or

  • For another unlawful purpose.

52. Account Suspension

We may temporarily or permanently restrict account access where reasonably necessary because of:

  • Security concerns;

  • Suspected fraud;

  • Account compromise;

  • Serious breach of these Terms;

  • Repeated abusive activity; or

  • Legal requirements.

Suspending an account does not remove statutory rights relating to valid purchases already made.

53. Guest Checkout

Where guest checkout is available, customers may purchase without creating a permanent account.

These Terms still apply to guest checkout purchases.

54. Transactional Communications

By placing an order, you agree that we may send communications reasonably necessary to manage the transaction.

These may include:

  • Order confirmations;

  • Payment notifications;

  • Shipping updates;

  • Delivery information;

  • Return instructions;

  • Refund notifications;

  • Product safety notices; and

  • Customer service responses.

55. Marketing Communications

Marketing messages will be handled according to applicable UK privacy and electronic communications requirements.

Where required, appropriate consent will be obtained.

Customers may unsubscribe through the method provided in a marketing communication or by contacting:

info@lioncityco.shop

56. Privacy

Our processing of personal information is explained in our Privacy Policy.

Information may be processed for purposes including:

  • Orders;

  • Payments;

  • Delivery;

  • Customer service;

  • Fraud prevention;

  • Website security;

  • Analytics where permitted;

  • Marketing where permitted; and

  • Legal compliance.

57. Cookies

lioncityco.shop may use cookies and similar technologies.

Certain technologies may be necessary for functions including:

  • Shopping baskets;

  • Checkout;

  • Customer sessions;

  • Security;

  • Authentication; and

  • Fraud prevention.

Optional technologies may be subject to consent where required.

58. Shopify

Our online store may use Shopify technology.

Shopify may provide services relating to:

  • Hosting;

  • Checkout;

  • Customer accounts;

  • Orders;

  • Payments;

  • Security;

  • Analytics; and

  • Store administration.

Shopify may process personal information according to applicable privacy requirements and its own legal responsibilities.

59. Third-Party Service Providers

We may work with third parties providing:

  • Payment processing;

  • Shipping;

  • Fulfilment;

  • Warehousing;

  • Fraud prevention;

  • Customer support;

  • Analytics;

  • Marketing;

  • Email services;

  • Security; and

  • Professional services.

Third parties may have their own terms and privacy policies where they operate independently.

60. Third-Party Links

lioncityco.shop may contain links to third-party websites.

External websites operate independently.

Their own:

  • Terms;

  • Privacy policies;

  • Cookie policies;

  • Security practices; and

  • Commercial practices

may apply when you use them.

61. Intellectual Property Rights

Content available through lioncityco.shop may be protected by intellectual property law.

Protected materials may include:

  • Text;

  • Product descriptions;

  • Images;

  • Graphics;

  • Logos;

  • Branding;

  • Website design;

  • Layout;

  • Software-related content; and

  • Other original materials.

62. Personal Use of Content

Customers may use our website for lawful personal shopping purposes.

Where technically possible, customers may print or save:

  • Store policies;

  • Order confirmations;

  • Receipts;

  • Product information; and

  • Other relevant information

for personal records.

63. Prohibited Intellectual Property Use

You must not unlawfully:

  • Copy substantial portions of our website;

  • Republish protected materials;

  • Sell our content;

  • Commercially reproduce protected content;

  • Misuse our branding;

  • Remove intellectual property notices;

  • Create misleading copies of the website; or

  • Claim ownership of material that does not belong to you.

64. Third-Party Intellectual Property

Certain:

  • Trademarks;

  • Product names;

  • Product photographs;

  • Specifications;

  • Branding; or

  • Other materials

may belong to manufacturers, suppliers, Shopify, or other third parties.

Those rights remain with their respective owners.

65. User-Generated Content

Where users may submit:

  • Reviews;

  • Comments;

  • Photographs;

  • Videos;

  • Questions; or

  • Other content,

they must only submit material that they have the legal right to provide.

66. Prohibited User Content

You must not submit content that:

  • Is knowingly false;

  • Is defamatory;

  • Is fraudulent;

  • Infringes intellectual property;

  • Violates privacy rights;

  • Contains malicious software;

  • Contains unlawful threats;

  • Constitutes spam; or

  • Otherwise violates applicable law.

67. Reviews

Reviews should represent genuine experiences or opinions.

Users must not knowingly submit:

  • Fake reviews;

  • Reviews impersonating another person;

  • Deliberately misleading reviews;

  • Undisclosed incentivised reviews where disclosure is required; or

  • Fraudulent product claims.

We may moderate or remove content where reasonably necessary.

68. Licence for Submitted Content

Where you voluntarily submit content for publication through our website, you grant us a non-exclusive right to use that content as reasonably necessary to provide the feature for which it was submitted.

This may include:

  • Displaying;

  • Formatting;

  • Moderating;

  • Reproducing; and

  • Storing

the content.

You retain ownership of rights that legally belong to you.

69. Accuracy of General Website Information

We take reasonable care when preparing website content.

However, non-contractual information may occasionally contain:

  • Typographical errors;

  • Technical inaccuracies;

  • Formatting errors; or

  • Outdated information.

We may correct these errors.

Nothing in this section allows us to ignore product information that has become legally binding as part of a consumer contract.

70. Security and Technical Misuse

You must not knowingly:

  • Introduce viruses;

  • Introduce malware;

  • Conduct denial-of-service attacks;

  • Exploit security vulnerabilities;

  • Access restricted systems;

  • Bypass security controls;

  • Interfere with payment processing; or

  • Disrupt website operations.

We may take appropriate technical or legal action against serious misuse.

71. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing is intended to exclude or unlawfully restrict liability relating to:

  • Death or personal injury caused by negligence where liability cannot be excluded;

  • Fraud;

  • Fraudulent misrepresentation;

  • Statutory rights concerning faulty goods;

  • Goods not as described;

  • Legal title to goods; or

  • Any other liability that cannot legally be excluded.

72. Foreseeable Consumer Loss

Where we breach a consumer contract, responsibility for foreseeable loss will be determined according to applicable UK law.

Nothing in these Terms is intended to unfairly exclude loss that we are legally required to compensate.

73. Business Purchases

Products available through lioncityco.shop are generally intended for consumer purchasing unless otherwise stated.

If goods are purchased wholly or mainly for business purposes, consumer protections may apply differently.

Any exclusion or limitation applicable to genuine business transactions will operate only to the extent permitted by law.

74. Events Beyond Reasonable Control

We may occasionally be affected by events outside reasonable control.

Examples may include:

  • Severe weather;

  • Natural disasters;

  • Public emergencies;

  • Government restrictions;

  • Industrial action;

  • Carrier disruption;

  • Transport failures;

  • Cybersecurity incidents;

  • Telecommunications problems;

  • Infrastructure failures; or

  • Other exceptional circumstances.

We will take reasonable steps to minimise disruption.

Mandatory consumer rights remain unaffected.

75. Complaints

If you are dissatisfied with:

  • A product;

  • Order;

  • Delivery;

  • Refund;

  • Return;

  • Customer service interaction; or

  • Another matter,

please contact:

info@lioncityco.shop

Provide your order number where applicable and clearly explain the issue.

76. Dispute Resolution

We encourage customers to contact us directly if a dispute arises.

We will seek to review legitimate disputes fairly.

Nothing in these Terms prevents a consumer from exercising rights through:

  • Courts;

  • Regulators;

  • Payment providers; or

  • Other legally available dispute mechanisms.

77. Governing Law

These Terms and contracts formed through lioncityco.shop will be governed by applicable United Kingdom law.

Where the laws of England and Wales apply, nothing in these Terms removes mandatory protections available to consumers in Scotland, Northern Ireland, or another relevant UK jurisdiction.

78. Jurisdiction

Consumers may have rights concerning the courts in which proceedings may be brought.

Nothing in these Terms imposes a jurisdiction restriction that would unlawfully prevent a consumer from bringing proceedings in a court available under applicable law.

79. Fairness of Terms

These Terms are intended to be fair, clear, and transparent.

Nothing should be interpreted as granting lioncityco.shop an unrestricted right to act unfairly against customers.

Any discretion given to us will be exercised reasonably and subject to applicable law.

80. Severability

If any provision of these Terms is found to be unlawful, invalid, unfair, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply where legally possible.

81. No Waiver

If we do not immediately enforce a right, this does not necessarily mean the right has been waived.

A delay in exercising a right will not remove that right where it may legally be exercised later.

82. Assignment

We may transfer relevant rights or obligations in connection with a legitimate:

  • Business sale;

  • Merger;

  • Acquisition;

  • Restructuring; or

  • Transfer of business assets

where legally permitted.

Such a transfer will not remove mandatory consumer protections.

83. Entire Contractual Framework

The contractual framework governing a purchase may include:

  • These Terms of Service;

  • Product information;

  • Checkout information;

  • Order confirmation;

  • Return and Refund Policy;

  • Shipping Policy;

  • Privacy Policy;

  • Legal Notice; and

  • Mandatory law.

Nothing in this provision excludes legally binding information that consumer law requires to form part of the contract.

84. Changes to These Terms

We may update these Terms periodically.

Reasons may include:

  • Changes in law;

  • Regulatory guidance;

  • Shopify developments;

  • Business changes;

  • New services;

  • New payment methods;

  • New product categories;

  • Security improvements; or

  • Operational changes.

Updated Terms will generally apply prospectively.

85. Existing Orders

A later update to these Terms will not retrospectively remove rights already applicable to an existing order.

Existing purchases will remain subject to the contractual and statutory protections applicable to those transactions.

86. Resale and Unusual Orders

Products are generally offered for ordinary end-user purchasing.

We may review unusually large or suspicious orders where reasonably necessary to prevent:

  • Fraud;

  • Inventory manipulation;

  • Unauthorised commercial activity; or

  • Promotion abuse.

This provision will not be used unfairly against ordinary consumer orders.

87. Cross-Border Restrictions

Where delivery outside the normal UK market is available, transactions may be affected by:

  • Import rules;

  • Export restrictions;

  • Carrier restrictions;

  • Taxes;

  • Customs procedures; or

  • Local regulations.

We remain responsible for legal obligations imposed on us as the seller.

88. Sanctions and Legal Restrictions

We may refuse or cancel transactions where supplying products would cause us or our service providers to breach:

  • Trade sanctions;

  • Export controls;

  • Court orders;

  • Government restrictions; or

  • Other applicable legal requirements.

Any refund legally due will be processed appropriately.

89. Gift Purchases

Products may be purchased as gifts where available.

The purchaser remains responsible for providing accurate delivery details.

Gift status does not remove statutory rights relating to faulty or non-conforming goods.

90. Digital Content

If lioncityco.shop offers digital content, additional legal rules may apply.

Where supply begins immediately and this affects cancellation rights, any legally required consent and acknowledgement will be obtained where applicable.

Rights concerning defective digital content remain unaffected.

91. Services

If lioncityco.shop provides paid services in addition to goods, applicable consumer law may require services to be performed:

  • With reasonable care and skill;

  • In accordance with relevant information;

  • For an agreed or reasonable price; and

  • Within an agreed or reasonable time.

Mandatory statutory remedies remain unaffected.

92. Subscriptions

If subscription products or recurring services are introduced, additional terms may explain:

  • Price;

  • Billing frequency;

  • Renewal terms;

  • Cancellation procedure; and

  • Minimum commitment where applicable.

We will not intentionally rely on hidden or unfair renewal terms.

93. Optional Charges

Optional extras carrying an additional cost will not intentionally be added without customer agreement.

Where express consent is legally required for an additional charge, appropriate consent will be obtained before payment.

94. Customer Contact Details

Customers should provide an email address and other contact information that they can access.

We may use those details for legitimate communications including:

  • Order confirmations;

  • Payment information;

  • Shipping updates;

  • Delivery problems;

  • Return instructions;

  • Refund information;

  • Product safety notices; and

  • Customer support.

95. Electronic Communications

Where legally permitted, notices concerning online transactions may be provided electronically.

This may include communication through:

  • Email;

  • Customer accounts;

  • Order confirmation pages; or

  • Other suitable electronic formats.

96. Recordkeeping

We may maintain records concerning:

  • Orders;

  • Payments;

  • Deliveries;

  • Returns;

  • Refunds;

  • Customer service;

  • Complaints; and

  • Contracts.

Records may be retained for legitimate purposes including:

  • Accounting;

  • Tax;

  • Fraud prevention;

  • Consumer protection;

  • Legal compliance;

  • Customer service; and

  • Dispute resolution.

97. No Unlawful Exclusion of Consumer Rights

Nothing in these Terms means that:

  • All sales are automatically final;

  • No refunds will ever be provided;

  • We have no responsibility for faulty goods;

  • Customers waive statutory cancellation rights; or

  • Liability that cannot lawfully be excluded is excluded.

Any such interpretation would be incorrect.

98. Consumer Rights Take Priority

If a provision of these Terms conflicts with a mandatory UK consumer protection requirement, the mandatory requirement will apply to the extent of the conflict.

The remainder of these Terms will continue to operate where legally possible.

99. Acceptance of These Terms

By using lioncityco.shop or placing an order after having an appropriate opportunity to review these Terms, you agree to the contractual terms applicable to your use and purchase.

Your agreement does not constitute a waiver of statutory consumer rights.

100. Contact Information

For questions concerning these Terms of Service, please contact:

lioncityco.shop
Email: info@lioncityco.shop
Website: lioncityco.shop
Primary Market: United Kingdom

For enquiries relating to an existing order, please include your order number whenever possible.

101. Final Statement

At lioncityco.shop, we aim to provide customers with a fair, transparent, secure, and straightforward online shopping experience.

These Terms of Service are intended to explain the conditions governing:

  • Website use;

  • Product information;

  • Orders;

  • Payments;

  • Delivery;

  • Cancellations;

  • Returns;

  • Refunds;

  • Customer accounts;

  • Privacy;

  • Intellectual property;

  • Liability;

  • Complaints; and

  • Other aspects of our online retail services.

We recognise that consumers in the United Kingdom benefit from statutory protections that cannot simply be removed through website terms.

Accordingly, nothing in these Terms is intended to exclude, restrict, or replace any mandatory consumer right available under applicable United Kingdom law.

For assistance, please contact:

lioncityco.shop
Customer Support: info@lioncityco.shop

These Terms of Service provide general contractual information for the operation of lioncityco.shop. They are intended to support transparent operation of the online store and do not constitute formal legal advice for any specific business or individual circumstance.