Shipping policy

 

This Shipping Policy explains how orders placed through lioncityco.shop are processed, prepared, dispatched, transported, tracked, and delivered.

Our goal is to provide customers in the United Kingdom with clear and transparent information regarding delivery before they complete a purchase.

For orders delivered within the United Kingdom, lioncityco.shop provides Free Standard Shipping on all orders.

There is:

Standard Shipping Cost: £0.00
Minimum Order Requirement: None
Estimated Delivery Time: 15–20 Calendar Days

The estimated delivery timeframe applies under normal operating conditions and may be affected by circumstances described in this Shipping Policy.

For questions concerning shipping, tracking, delivery, delayed parcels, damaged shipments, or an existing order, please contact:

lioncityco.shop
Email: info@lioncityco.shop
Website: lioncityco.shop
Primary Market: United Kingdom

1. Shipping Overview

lioncityco.shop aims to provide customers with a straightforward and transparent delivery process.

For qualifying orders delivered to addresses within the United Kingdom:

• Standard shipping is free;

• Shipping cost is £0.00;

• No minimum purchase amount is required;

• Estimated delivery time is 15–20 calendar days;

• Orders may be shipped using third-party carriers or fulfilment providers;

• Tracking may be provided where available; and

• Delivery times are estimates rather than absolute guarantees unless expressly agreed otherwise.

We encourage customers to review this Shipping Policy before completing checkout.

2. Free Standard Shipping

All qualifying orders delivered within our normal United Kingdom delivery area receive Free Standard Shipping.

Customers are not required to:

• Reach a minimum order value;

• Purchase a minimum number of products;

• Enter a promotional code; or

• Join a membership programme

to receive standard shipping at no charge.

For standard UK delivery:

Shipping Charge: £0.00

3. No Minimum Order Value

There is no minimum order value required to qualify for free standard delivery.

Whether you purchase:

• One product;

• Several products;

• A low-value order; or

• A larger order,

the standard delivery charge remains £0.00 for qualifying UK orders.

4. Estimated Delivery Time

Our estimated standard delivery timeframe is:

15–20 calendar days

This timeframe is an estimate under normal operating conditions.

Delivery time may vary depending on:

• Product availability;

• Order processing;

• Fulfilment location;

• Carrier capacity;

• Delivery destination;

• Public holidays;

• Severe weather;

• Transportation disruption;

• Customs procedures where applicable;

• Security checks;

• Incorrect delivery details; or

• Other circumstances outside our reasonable control.

5. Calendar Days

Unless otherwise stated, references to 15–20 days in this Shipping Policy mean calendar days.

Calendar days include:

• Weekdays;

• Saturdays;

• Sundays; and

• Public holidays.

However, actual warehouse processing and carrier operations may primarily occur on business days.

As a result, public holidays or weekends may occasionally affect the practical movement of parcels.

6. Delivery Time Begins After Order Confirmation

The estimated delivery period will generally begin after your order has been successfully received and confirmed.

Before fulfilment begins, an order may be subject to:

• Payment authorisation;

• Payment verification;

• Fraud-prevention screening;

• Inventory confirmation;

• Address verification; and

• Other reasonable order-processing checks.

If additional verification is required, we may contact you.

7. Order Processing

After receiving an order, we begin preparing it for fulfilment.

Order processing may include:

• Reviewing order information;

• Confirming payment;

• Verifying inventory;

• Preparing products;

• Packaging goods;

• Creating shipping documentation;

• Assigning the shipment to a carrier; and

• Preparing tracking information where available.

Processing is part of the overall fulfilment process.

8. Order Confirmation

After successfully placing an order, customers may receive an electronic order confirmation.

This confirmation may include:

• Order number;

• Products ordered;

• Quantities;

• Amount paid;

• Customer information;

• Delivery information; and

• Other order details.

Please review your confirmation carefully.

If you identify an error, contact:

info@lioncityco.shop

as quickly as possible.

9. Accurate Delivery Information

Customers are responsible for providing complete and accurate delivery information during checkout.

This includes:

• Recipient name;

• House or building number;

• Street name;

• Flat or apartment number where applicable;

• City or town;

• Postal code;

• Telephone number where requested; and

• Email address.

Incorrect information may cause delivery delays or unsuccessful delivery.

10. Address Changes

If you need to change your delivery address after placing an order, contact:

info@lioncityco.shop

immediately.

We will make reasonable efforts to update the information where operationally possible.

However, once an order has:

• Entered fulfilment;

• Been packaged;

• Been transferred to a carrier; or

• Been dispatched,

we may no longer be able to change the delivery address.

11. Incorrect Address Provided by Customer

If a customer provides an incorrect or incomplete delivery address, the parcel may:

• Be delayed;

• Be delivered incorrectly;

• Be returned to the sender;

• Be held by the carrier; or

• Require additional delivery arrangements.

If you notice an error, please contact us promptly.

We will make reasonable efforts to assist, but we cannot guarantee address changes after dispatch.

12. Dispatch Confirmation

When an order has been dispatched, customers may receive a shipping confirmation email.

Where available, this message may contain:

• Carrier information;

• Tracking number;

• Tracking link;

• Dispatch date; and

• Delivery information.

Tracking availability depends on the carrier and shipping method.

13. Tracking Your Order

Where tracking is available, customers may use the tracking information provided after dispatch.

Tracking information may initially take some time to become active.

This may happen because:

• The shipping label has been created;

• The parcel is awaiting carrier collection;

• The parcel has not yet received its first carrier scan; or

• The carrier's tracking system has not yet updated.

A temporary lack of tracking activity does not necessarily mean that the shipment has stopped moving.

14. Delayed Tracking Updates

Carrier tracking information is controlled by the relevant carrier.

Updates may occasionally be delayed.

Examples include:

• A parcel moving between distribution centres without an intermediate scan;

• System delays;

• High parcel volumes;

• Weekend processing;

• Public holidays; or

• Technical problems.

If your tracking information remains unchanged for an unusually long period, contact:

info@lioncityco.shop

15. Multiple Products in One Order

Orders containing multiple products may occasionally be shipped separately.

This may occur because:

• Products are stored at different fulfilment locations;

• Products become available at different times;

• Different carriers are used;

• Parcel size or weight requirements apply; or

• Separate shipping improves fulfilment efficiency.

16. Split Shipments

If an order is divided into multiple shipments, customers may receive:

• More than one parcel;

• Different tracking numbers; and

• Parcels on different delivery dates.

Receiving only part of an order does not necessarily mean that another product is missing.

Please review available shipping notifications before reporting an item as missing.

17. Shipping Carriers

We may use different postal operators, couriers, logistics companies, and fulfilment providers depending on:

• Delivery location;

• Product type;

• Parcel size;

• Parcel weight;

• Fulfilment location;

• Carrier availability; and

• Operational requirements.

The carrier used for one order may differ from the carrier used for another order.

18. Carrier Selection

Customers generally cannot require a particular carrier unless such an option is specifically offered during checkout.

We may select a suitable carrier based on operational requirements.

19. Estimated Delivery Dates Are Not Guaranteed

The 15–20 calendar day delivery timeframe is an estimate.

It is not intended to constitute an absolute guarantee that every parcel will arrive on a particular date unless a specific delivery date has expressly become part of the purchase contract.

We aim to deliver orders within the stated timeframe under normal conditions.

20. UK Consumer Delivery Rights

Nothing in this Shipping Policy is intended to remove mandatory rights available to consumers under applicable United Kingdom law.

Where the parties have agreed a specific delivery period, we aim to fulfil the order within that period.

Where applicable law establishes additional requirements concerning delivery timing, those requirements will apply.

21. Delivery Within 30 Days

Where applicable UK consumer law requires goods to be delivered without undue delay and, unless otherwise agreed, within 30 days after the contract is entered into, lioncityco.shop intends to comply with that requirement.

Our normal estimated delivery timeframe of 15–20 calendar days is intended to fall within this general period.

22. Delivery Delays

Occasionally, an order may take longer than expected.

Possible causes include:

• Carrier delays;

• Extreme weather;

• Transport disruption;

• Public holidays;

• Peak shopping periods;

• Warehouse delays;

• Product availability issues;

• Technical failures;

• Customs procedures;

• Security checks;

• Incorrect address information;

• Local delivery disruptions; or

• Other circumstances beyond reasonable control.

23. What to Do if Your Order Is Delayed

If your estimated delivery period has passed and your order has not arrived, please:

1. Review the tracking information if available;

2. Check your delivery address;

3. Check whether the carrier has left a delivery notice;

4. Check with other members of your household where appropriate; and

5. Contact info@lioncityco.shop.

Please include your order number.

24. Our Response to Delayed Orders

When you report a significantly delayed order, we may:

• Review tracking information;

• Contact the carrier;

• Contact the fulfilment provider;

• Confirm delivery information;

• Investigate the parcel's location; and

• Determine the appropriate next action.

25. Time-Essential Deliveries

If delivery by a particular date is essential, customers should not assume that the normal 15–20 day estimate creates a guaranteed delivery date unless such a commitment has expressly been agreed.

Mandatory statutory rights relating to time-essential delivery remain unaffected.

26. Failed Delivery Attempts

If nobody is available when a carrier attempts delivery, the carrier may:

• Attempt delivery again;

• Leave a delivery notice;

• Deliver to an authorised safe place;

• Deliver to a nearby collection point;

• Request customer instructions; or

• Hold the parcel for collection.

Carrier procedures vary.

27. Safe-Place Delivery

Where a customer or carrier authorises delivery to a safe place, delivery may be completed in accordance with the applicable arrangement.

Customers should carefully consider whether a proposed safe location is secure.

Mandatory legal rules concerning transfer of risk remain unaffected.

28. Delivery to Another Person

Where appropriate, a parcel may be received by another person at the delivery address.

This may include:

• A household member;

• Reception staff;

• Building management;

• Another authorised person; or

• Another recipient accepted under the carrier's delivery procedure.

29. Collection Points

Some carriers may direct undelivered parcels to:

• A local collection point;

• Parcel shop;

• Post office;

• Locker; or

• Carrier depot.

Customers should follow carrier instructions regarding collection deadlines.

30. Unclaimed Parcels

If a customer fails to collect a parcel within the carrier's specified period, the parcel may be returned.

If this occurs, contact:

info@lioncityco.shop

The appropriate outcome will depend on:

• Carrier information;

• The reason the parcel was not collected;

• Whether the customer exercised cancellation rights;

• Additional shipping costs where legally applicable; and

• Relevant consumer protections.

31. Returned-to-Sender Parcels

A parcel may be returned to the sender for reasons including:

• Incorrect address;

• Incomplete address;

• Repeated failed delivery;

• Failure to collect;

• Carrier restrictions; or

• Other delivery problems.

If tracking shows that your parcel is being returned, contact us.

32. Lost Parcels

If a parcel appears to be lost, please contact:

info@lioncityco.shop

We may investigate the shipment with the relevant carrier or fulfilment provider.

33. Responsibility for Lost Parcels

Where a parcel is lost before responsibility for the goods has legally transferred to the consumer, lioncityco.shop will provide an appropriate remedy in accordance with applicable consumer law.

Depending on the circumstances, this may include:

• Replacement; or

• Refund.

34. Transfer of Risk

For consumer orders, risk in the goods will transfer in accordance with applicable UK law.

Nothing in this policy is intended to transfer risk to a consumer earlier than legally permitted.

Generally, where we arrange delivery, the customer should not be required to bear the risk of goods being lost while they remain with the carrier before lawful delivery.

35. Damaged Parcels

If your parcel arrives visibly damaged, please inspect the contents where reasonably possible.

If the product is damaged, contact:

info@lioncityco.shop

as soon as reasonably possible.

36. Reporting Shipping Damage

When reporting damage, please provide where reasonably possible:

• Your order number;

• Your full name;

• Photographs of the product;

• Photographs of the external packaging;

• Photographs of internal packaging;

• A description of the damage; and

• Any other relevant information.

37. Keep Packaging After Damage

Where reasonably possible, please retain:

• Outer packaging;

• Internal packaging;

• Shipping label;

• Protective packaging; and

• Damaged product

until we have reviewed your claim.

This may assist with a carrier investigation.

38. Damaged Goods Remedies

Where a product is damaged during delivery while responsibility remains with us, an appropriate remedy will be provided.

Depending on applicable circumstances, this may include:

• Replacement;

• Refund;

• Repair; or

• Another remedy required by law.

39. Missing Products

If a parcel arrives but an item appears to be missing, first check whether the order was split into multiple shipments.

If the product is genuinely missing, contact:

info@lioncityco.shop

Please provide your order number and details of the missing item.

40. Incorrect Products

If you receive an item that you did not order, contact:

info@lioncityco.shop

Please provide:

• Order number;

• Product ordered;

• Product received; and

• Photographs where useful.

We will investigate and provide an appropriate solution.

41. Incorrect Quantity

If the quantity received does not match the quantity shown on your order, please contact us.

We may review:

• Order information;

• Fulfilment records;

• Parcel information; and

• Available supporting evidence.

42. Delivery Confirmation

Carrier tracking may sometimes show a parcel as delivered.

If the tracking shows delivery but you cannot locate the parcel, please:

• Check around the delivery location;

• Check any authorised safe place;

• Ask household members;

• Check with reception or building staff where applicable;

• Review carrier delivery details; and

• Contact us if the parcel remains missing.

43. Parcels Marked Delivered but Not Received

Contact:

info@lioncityco.shop

if a shipment is marked delivered but cannot be found.

We may:

• Review delivery scans;

• Review tracking;

• Contact the carrier;

• Review available delivery evidence; and

• Investigate the circumstances.

Your statutory rights remain unaffected.

44. Shipping During Peak Periods

Delivery times may occasionally be affected during periods such as:

• Christmas;

• Black Friday;

• Cyber Monday;

• Major promotional events;

• Public holidays; or

• Unusually high carrier demand.

We aim to process orders as efficiently as possible during these periods.

45. Public Holidays

UK and international public holidays may affect:

• Warehouse operations;

• Carrier collections;

• Distribution centres;

• Customs processing; and

• Final delivery.

These disruptions may extend practical delivery times.

46. Severe Weather

Severe weather may delay deliveries.

Examples include:

• Heavy snow;

• Flooding;

• Storms;

• Extreme wind;

• Transport closures; and

• Other dangerous weather conditions.

Carrier safety procedures may take priority during such events.

47. Transport Disruption

Delivery may be affected by:

• Road closures;

• Air transport disruption;

• Rail disruption;

• Port disruption;

• Industrial action;

• Fuel shortages;

• Carrier capacity problems; or

• Logistics-network interruptions.

48. Events Outside Reasonable Control

We are not able to prevent every event affecting transportation.

Where circumstances outside reasonable control cause delays, we will take reasonable steps to minimise disruption.

This does not remove rights that applicable law gives customers when delivery is significantly delayed.

49. Product Availability Delays

Occasionally, a product may become unavailable after an order is placed.

If this affects your order materially, we may:

• Contact you;

• Offer an appropriate alternative where you agree;

• Delay fulfilment with your agreement; or

• Cancel and refund the affected product.

We will not substitute a materially different product without appropriate customer agreement.

50. Order Cancellation Before Dispatch

If you wish to cancel an order before dispatch, contact:

info@lioncityco.shop

as quickly as possible.

We will make reasonable efforts to stop the shipment.

However, cancellation before dispatch cannot be guaranteed once fulfilment has begun.

51. Cancellation After Dispatch

If an order has already been dispatched, eligible UK customers may still have statutory cancellation rights after receiving the goods.

Please refer to our Return and Refund Policy for detailed instructions.

52. Change-of-Mind Returns

Shipping and delivery arrangements relating to change-of-mind returns are governed by our Return and Refund Policy.

Where legally permitted, customers may be responsible for direct return shipping costs for a return made solely because they changed their mind.

53. Faulty Goods Returns

Where goods are faulty, damaged, incorrect, or otherwise do not conform to applicable legal requirements, return shipping obligations will be handled consistently with UK consumer law.

Customers should contact:

info@lioncityco.shop

before arranging independent return shipping.

54. Return Shipping Instructions

Do not send products to an address simply because it appears on:

• The parcel;

• Shipping label;

• Manufacturer packaging; or

• Carrier documentation.

Return locations may differ from the original dispatch location.

Please contact us first for the correct return procedure.

55. Customs and Import Procedures

Although lioncityco.shop primarily serves the United Kingdom market, some fulfilment arrangements may involve international transportation.

Where applicable, parcels may undergo:

• Import processing;

• Customs inspection;

• Security screening; or

• Other border procedures.

These procedures may affect delivery times.

56. Charges Displayed at Checkout

We aim to disclose charges payable by the customer before the order is completed.

For standard shipping within our qualifying UK delivery area:

Shipping Cost: £0.00

Customers will not be charged a hidden standard delivery fee after checkout.

57. No Hidden Standard Shipping Charges

The advertised free standard shipping service means that we do not add a standard shipping charge to qualifying UK orders.

There is no minimum spending threshold.

58. Remote Areas

Some remote or difficult-to-access locations may experience longer carrier transit times.

These may include certain:

• Islands;

• Rural areas;

• Highlands;

• Offshore locations; or

• Other areas requiring specialist delivery arrangements.

Where delivery is available, we will make reasonable efforts to complete the order.

59. PO Boxes

Delivery to PO Boxes depends on:

• Carrier capability;

• Product dimensions;

• Delivery service; and

• Local postal requirements.

If a carrier cannot deliver to the supplied address, we may contact the customer for an alternative address.

60. Restricted Delivery Locations

Certain products may be subject to legal or carrier restrictions.

Restrictions may apply because of:

• Product size;

• Product weight;

• Hazard classifications;

• Batteries;

• Transport regulations;

• Legal restrictions; or

• Carrier policies.

Where we cannot lawfully or practically fulfil an order, we may cancel the affected product and issue an appropriate refund.

61. Delivery to Commercial Addresses

Where a customer provides a commercial address, delivery may be completed to an appropriate authorised recipient at that location.

Customers should ensure that the business can receive parcels during carrier delivery hours.

62. Apartments and Shared Buildings

Customers living in:

• Flats;

• Apartments;

• Gated properties;

• Shared buildings; or

• Managed residences

should provide sufficient delivery information where available.

This may include:

• Flat number;

• Building name;

• Access instructions; or

• Reception information.

63. Delivery Instructions

Customers may provide delivery instructions where supported during checkout or by the carrier.

We cannot guarantee that every special instruction will be followed where it:

• Conflicts with carrier policy;

• Creates a safety concern;

• Is technically unavailable; or

• Cannot reasonably be fulfilled.

64. Signature Requirements

Some deliveries may require a signature or other confirmation.

Requirements may depend on:

• Product value;

• Carrier;

• Delivery location;

• Fraud-prevention considerations; or

• Shipping method.

65. Age-Restricted Products

If lioncityco.shop offers any product subject to age restrictions, additional delivery verification may be required.

Where legally required, carriers may request identification before completing delivery.

66. Order Fraud Screening

Some orders may undergo additional security verification before dispatch.

This may occur where systems identify unusual information relating to:

• Payment;

• Billing;

• Delivery;

• IP address;

• Order value; or

• Transaction pattern.

These measures are intended to help protect customers and our store from fraudulent transactions.

67. Payment Verification Delays

If payment verification is required, dispatch may be delayed until the matter is resolved.

We may contact you using information provided with the order.

68. Customer Responsibility to Monitor Communications

Customers should monitor the email address used during checkout.

Important communications may include:

• Order confirmation;

• Shipping confirmation;

• Tracking information;

• Delivery problems;

• Address questions;

• Carrier updates; and

• Customer service responses.

69. Email Delivery Problems

We are not responsible for email messages being automatically placed into:

• Spam folders;

• Junk folders;

• Promotional folders; or

• Other filtered locations.

Customers should check these folders if an expected order email has not arrived.

70. Customer Contact

For shipping assistance, email:

info@lioncityco.shop

For faster assistance, include:

• Full name;

• Order number;

• Email used for the order;

• Delivery address where relevant; and

• A description of the problem.

71. Shipping Enquiries

You may contact us regarding:

• Order status;

• Tracking;

• Delayed delivery;

• Missing parcels;

• Damaged parcels;

• Incorrect delivery;

• Split shipments;

• Delivery-address problems; or

• Other shipping questions.

72. Refunds for Orders We Cannot Fulfil

If we cannot fulfil an accepted order and no appropriate alternative has been agreed, we will provide a refund where required.

Refunds will generally be returned through the original payment method.

73. Carrier Investigations

For missing, delayed, or disputed deliveries, we may need to open an investigation with the relevant carrier.

Customers may be asked to provide reasonable information to assist the investigation.

An investigation will not be used to remove or unfairly delay mandatory statutory remedies.

74. Proof of Delivery

Depending on the carrier, proof of delivery may include:

• Delivery scan;

• Signature;

• Photograph;

• GPS-related carrier information;

• Safe-place record;

• Recipient information; or

• Other delivery evidence.

Such information may be reviewed when investigating a delivery dispute.

75. Customer Privacy During Shipping

To arrange delivery, we may share necessary customer information with relevant service providers.

This may include:

• Customer name;

• Address;

• Telephone number;

• Email address;

• Order details; and

• Delivery instructions.

Personal information will be handled according to our Privacy Policy and applicable data protection requirements.

76. Fulfilment Providers

lioncityco.shop may use third-party fulfilment providers.

These providers may assist with:

• Product storage;

• Picking;

• Packing;

• Labelling;

• Shipping; and

• Returns.

As a result, products may not always be dispatched from the same physical location.

77. International Fulfilment

Certain products may be dispatched through international fulfilment networks.

This can allow us to offer a broader range of products.

Where international fulfilment is used, the overall customer-facing estimated standard delivery timeframe remains 15–20 calendar days under normal conditions, subject to delays described in this policy.

78. Package Appearance

Packaging may vary depending on:

• Product;

• Fulfilment location;

• Warehouse;

• Carrier;

• Parcel size; and

• Available packaging materials.

A difference in external shipping packaging does not necessarily mean the wrong product has been supplied.

79. Environmentally Appropriate Packaging

Where operationally practical, fulfilment providers may use packaging designed to reduce unnecessary material while still providing reasonable protection during transit.

80. Reused or Generic Shipping Packaging

Certain fulfilment arrangements may use generic shipping materials.

The external parcel may not necessarily display lioncityco.shop branding.

This does not affect the validity of the order.

81. Product Packaging

Customers should distinguish between:

• External shipping packaging; and

• Product or retail packaging.

Damage to external packaging does not always mean that the product itself is damaged.

However, where the product is damaged, customers should contact us.

82. Free Shipping and Returns

Free outbound standard shipping does not necessarily mean that all customer-initiated return shipping is free.

Return shipping responsibility depends on:

• Reason for return;

• Product condition;

• Applicable statutory rights; and

• Our Return and Refund Policy.

83. Free Shipping and Refund Calculation

Because standard shipping is provided at £0.00, there is ordinarily no separate standard outbound shipping charge to refund when an eligible order is cancelled.

This does not reduce the amount refundable for the products themselves.

84. Shipping and Promotional Discounts

Free standard shipping applies independently of product discounts unless a specific promotion expressly provides otherwise.

The use of a discount code does not normally remove the free standard shipping benefit.

85. Delivery of Replacement Products

Where a replacement is provided because a product was:

• Faulty;

• Damaged;

• Incorrect; or

• Missing,

we will arrange appropriate delivery consistent with applicable consumer rights.

86. Delivery of Exchanges

Where an exchange is voluntarily agreed, delivery arrangements will be communicated as part of the exchange process.

87. Product Recalls

Where a product is subject to a safety recall, we may contact affected customers and provide instructions regarding:

• Product return;

• Collection;

• Replacement;

• Refund; or

• Other corrective action.

88. Shipping Records

We may retain records relating to:

• Dispatch;

• Carrier;

• Tracking;

• Delivery attempts;

• Delivery confirmation;

• Returns; and

• Delivery complaints

for legitimate purposes including customer service, fraud prevention, accounting, dispute resolution, and legal compliance.

89. Force Majeure and Major Disruption

Exceptional events may significantly disrupt delivery networks.

Examples include:

• Natural disasters;

• Severe weather;

• War;

• Civil emergencies;

• Government restrictions;

• Major cyber incidents;

• Carrier network failures;

• Border closures;

• Transport shutdowns; or

• Other events outside reasonable control.

Where such events occur, we will take reasonable measures to minimise disruption and communicate where appropriate.

90. Statutory Rights During Major Delays

Nothing in the section above removes a customer's rights where applicable law provides a remedy for non-delivery or materially delayed delivery.

91. Changes to Shipping Services

We may change carriers, fulfilment providers, warehouses, or delivery procedures from time to time.

Changes may be made to improve:

• Reliability;

• Efficiency;

• Security;

• Cost;

• Delivery coverage; or

• Customer experience.

92. Changes to This Shipping Policy

We may update this Shipping Policy periodically.

Reasons may include:

• Changes in delivery providers;

• Operational improvements;

• Changes in UK law;

• Shopify platform developments;

• New fulfilment arrangements;

• New product categories; or

• Changes in delivery technology.

93. Existing Orders

A later change to this Shipping Policy will not retrospectively remove rights or contractual commitments already applicable to an existing order.

94. Relationship With Other Policies

This Shipping Policy should be read together with our:

• Terms of Service;

• Return and Refund Policy;

• Privacy Policy;

• Legal Notice; and

• Other applicable store information.

Where mandatory UK law provides greater protection than a store policy, the mandatory legal requirement will apply.

95. No Waiver of Consumer Rights

Nothing in this Shipping Policy is intended to:

• Remove statutory delivery rights;

• Transfer shipping risk unlawfully;

• Prevent customers from obtaining refunds where legally entitled;

• Prevent customers from cancelling eligible purchases; or

• Restrict any other mandatory consumer protection.

96. Customer Complaints

If you are dissatisfied with a delivery experience, please contact:

info@lioncityco.shop

Please include:

• Your full name;

• Order number;

• Description of the issue;

• Relevant tracking information; and

• The resolution you are seeking.

We will review legitimate complaints in good faith.

97. Shipping Summary

For qualifying orders delivered within the United Kingdom:

Shipping Method: Standard Shipping
Shipping Cost: Free
Standard Shipping Fee: £0.00
Minimum Order: None
Estimated Delivery Time: 15–20 Calendar Days
Customer Support: info@lioncityco.shop

98. Contact Us

For questions concerning:

• Shipping;

• Dispatch;

• Tracking;

• Delivery times;

• Missing parcels;

• Damaged parcels;

• Incorrect delivery;

• Address problems;

• Split shipments; or

• Other delivery matters,

please contact:

lioncityco.shop
Email: info@lioncityco.shop
Website: lioncityco.shop
Primary Market: United Kingdom

Please include your order number whenever possible.

99. Final Shipping Statement

At lioncityco.shop, we aim to provide customers with a clear and dependable delivery experience.

Our standard shipping arrangement for qualifying United Kingdom orders is:

FREE STANDARD SHIPPING ON ALL ORDERS
£0.00 SHIPPING FEE
NO MINIMUM ORDER REQUIREMENT
ESTIMATED DELIVERY TIME: 15–20 CALENDAR DAYS

We aim to process and deliver orders responsibly while keeping customers informed when delivery information is available.

Occasional delays may occur due to carriers, weather, fulfilment conditions, public holidays, transportation disruption, customs procedures, or other circumstances outside reasonable control.

If you experience a delivery problem, please contact:

info@lioncityco.shop

and we will review the matter and provide appropriate assistance.

Nothing in this Shipping Policy is intended to exclude, restrict, or reduce any mandatory consumer right available under applicable United Kingdom law.

lioncityco.shop
Customer Support: info@lioncityco.shop

This Shipping Policy provides general information regarding the shipping and delivery practices of lioncityco.shop. References to United Kingdom consumer protection principles are general in nature and do not constitute formal legal advice for any specific business or individual circumstance.