Refund policy

 

At lioncityco.shop, we want our customers to shop with confidence and to understand clearly what options are available if they change their mind, receive a damaged product, receive the wrong item, or experience another problem with an order.

This Return and Refund Policy explains how lioncityco.shop handles cancellations, returns, refunds, faulty goods, damaged products, incorrect items, missing items, repairs, replacements, exchanges, and other post-purchase matters for customers purchasing through our online store.

This policy is intended primarily for customers in the United Kingdom and is designed to operate consistently with applicable UK consumer protection principles, including rights that may arise under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, where applicable.

Nothing in this policy is intended to exclude, restrict, replace, or reduce any statutory consumer right that cannot legally be excluded or restricted.

For all return, refund, cancellation, damaged-item, faulty-product, or order-related enquiries, please contact:

lioncityco.shop
Email: info@lioncityco.shop
Website: lioncityco.shop
Market: United Kingdom

1. Overview

We understand that online purchases do not always work out as expected.

Depending on the circumstances, customers may need to:

• Cancel an eligible online order;

• Return an unwanted product;

• Report a faulty product;

• Report a damaged item;

• Report an incorrect product;

• Report missing products;

• Request a repair;

• Request a replacement;

• Request a refund;

• Request an exchange; or

• Exercise another statutory remedy.

We aim to handle legitimate customer requests fairly, transparently, and in accordance with applicable UK consumer law.

2. Your Statutory Rights

Nothing in this Return and Refund Policy removes your statutory rights.

UK consumers may have legal rights where goods are:

• Faulty;

• Damaged;

• Unsafe;

• Not of satisfactory quality;

• Not fit for an applicable purpose;

• Not as described;

• Incorrectly supplied; or

• Otherwise not in conformity with the purchase contract.

Customers purchasing eligible goods online may also have statutory cancellation rights.

Where mandatory UK law provides a customer with greater protection than this policy, the mandatory legal requirement will apply.

3. Right to Cancel an Eligible Online Purchase

For many qualifying goods purchased online, UK consumers generally have the right to cancel the purchase without giving a reason.

For eligible goods, the statutory cancellation period will generally expire 14 days after the day on which you, or a person nominated by you other than the carrier, receives the goods.

If an order contains multiple goods delivered separately, the cancellation period may begin after the final qualifying item is received, depending on the circumstances and applicable law.

Certain products and transactions may be excluded from the statutory cancellation right.

4. How to Cancel an Eligible Purchase

To exercise an applicable cancellation right, you must clearly communicate your decision to cancel.

Please email:

info@lioncityco.shop

Your message should include sufficient information for us to identify your order.

We recommend including:

• Your full name;

• Your order number;

• The email address used for the order;

• The product or products you wish to cancel; and

• A clear statement that you wish to cancel the purchase.

You are not required to provide a reason when exercising an applicable statutory cancellation right.

5. Cancellation Notice

Your cancellation request does not need to use a specific legal phrase.

Any clear statement communicating your decision to cancel the relevant purchase may be sufficient where the statutory requirements are otherwise satisfied.

We recommend keeping a copy of your cancellation email for your records.

6. Returning Goods After Cancellation

After you validly notify us that you wish to cancel an eligible purchase, you must generally return the relevant goods within 14 days after notifying us of your cancellation, unless another arrangement applies.

Before sending any product back, please contact:

info@lioncityco.shop

We will provide the appropriate return instructions.

7. Return Instructions

Once we receive your return request, we may provide:

• A return reference;

• Packaging instructions;

• A return destination;

• Carrier information where applicable;

• Shipping instructions; and

• Other reasonable information necessary to process your return.

Following these instructions helps us identify and process your return efficiently.

8. Do Not Send Returns to Unauthorised Addresses

Please do not send a return to:

• A supplier address;

• A manufacturer address;

• A carrier depot;

• An address shown on the original parcel;

• A fulfilment location; or

• Any other address

unless that address has been specifically confirmed by us as the appropriate return destination.

Sending products to an unauthorised location may cause delays.

9. Condition of Returned Goods

Customers are generally entitled to inspect goods reasonably in order to establish their nature, characteristics, and functioning.

Where a customer exercises a statutory change-of-mind right, products should be returned with reasonable care.

Where possible, returned goods should include:

• All components;

• Accessories;

• Manuals;

• Instructions;

• Product inserts;

• Original packaging; and

• Other items supplied with the product.

The absence of original packaging does not automatically remove statutory rights.

10. Excessive Handling and Diminished Value

Where permitted by law, we may make an appropriate deduction from the refund if the value of returned goods has been reduced because the customer handled them beyond what was reasonably necessary to inspect them.

Examples may include:

• Extended use;

• Significant wear;

• Damage;

• Staining;

• Modification;

• Installation beyond reasonable inspection;

• Missing accessories;

• Missing components;

• Removal of important protective elements; or

• Other handling beyond normal examination.

Any deduction will only be made where legally permitted.

11. Change-of-Mind Returns

Where statutory cancellation rights apply, customers may return eligible products because they have changed their mind.

Examples include:

• You no longer want the product;

• You ordered the wrong item;

• You selected the wrong variation;

• You decide the product is not suitable for your preferences; or

• You simply decide not to keep the product.

You do not need to prove that the product is faulty when exercising a valid statutory cancellation right.

12. Return Shipping Costs for Change-of-Mind Returns

Where permitted by applicable UK law, customers may be responsible for the direct cost of returning goods when the return is solely due to a change of mind.

Please contact:

info@lioncityco.shop

before arranging return shipping.

Where you are responsible for arranging the return, we recommend using a reliable tracked delivery service.

You should keep:

• Proof of postage;

• Tracking details;

• Carrier receipt; and

• Other relevant shipping evidence

until the refund process is completed.

13. Faulty Goods

Goods supplied to consumers should comply with applicable UK consumer law.

Where applicable, products should be:

• Of satisfactory quality;

• Fit for an applicable purpose;

• As described; and

• In conformity with the purchase contract.

If you believe that a product is faulty, contact:

info@lioncityco.shop

as soon as reasonably possible.

14. Information for Faulty Product Claims

When reporting a faulty product, please provide:

• Your order number;

• Your full name;

• A description of the fault;

• When you first noticed the problem;

• Photographs where helpful;

• Video where helpful; and

• Any other relevant information.

We may request reasonable evidence to help us understand and investigate the problem.

15. Short-Term Right to Reject Faulty Goods

Under applicable UK consumer law, consumers may have a short-term right to reject qualifying faulty goods.

In many circumstances, this right may apply for up to 30 days from the relevant delivery or ownership date, subject to applicable legal rules.

Where the legal requirements are satisfied, a customer may be entitled to reject the faulty goods and receive a refund.

Nothing in this policy limits that statutory protection.

16. Repair or Replacement

Depending on the circumstances, a customer may be entitled to request:

• Repair; or

• Replacement

where the product fails to comply with applicable statutory requirements.

We will consider factors including:

• Nature of the fault;

• Product availability;

• Whether repair is possible;

• Whether replacement is possible;

• Whether the remedy is proportionate;

• Time required; and

• Applicable consumer law.

17. Failed Repair or Replacement

If a repair or replacement:

• Cannot be provided;

• Is unsuccessful;

• Cannot be completed within a reasonable period;

• Is disproportionate; or

• Causes significant inconvenience,

additional remedies may become available under applicable UK law.

These may include:

• A price reduction; or

• A final right to reject the goods and obtain an appropriate refund.

18. Goods Not as Described

We aim to provide accurate product descriptions.

If you receive a product that materially differs from the description provided at the time of purchase, please contact:

info@lioncityco.shop

Depending on the circumstances, you may have rights to:

• Reject the product;

• Request repair;

• Request replacement;

• Request a price reduction;

• Request a refund; or

• Exercise another statutory remedy.

19. Goods Not of Satisfactory Quality

Where applicable UK law requires goods to be of satisfactory quality, relevant considerations may include:

• Price;

• Description;

• Appearance;

• Finish;

• Safety;

• Durability;

• Freedom from defects; and

• Other relevant circumstances.

If you believe that a product does not meet applicable standards, please contact:

info@lioncityco.shop

20. Goods Not Fit for Purpose

Where you made a particular purpose known before purchase and applicable law requires the product to be suitable for that purpose, statutory protections may apply.

If you believe a product is not fit for an applicable purpose, contact:

info@lioncityco.shop

with details of the issue.

21. Products Damaged During Delivery

If your order arrives damaged, please contact us as soon as reasonably possible.

Email:

info@lioncityco.shop

Please provide:

• Order number;

• Full name;

• Description of the damage;

• Photographs of the product;

• Photographs of the outer packaging;

• Photographs of internal packaging where relevant; and

• Any additional useful evidence.

22. Retaining Damaged Packaging

Where reasonably possible, please retain:

• The damaged product;

• External packaging;

• Internal packaging;

• Shipping labels; and

• Protective materials

until we have reviewed the issue.

This may help us investigate the problem with the carrier or fulfilment provider.

23. Remedies for Delivery Damage

Where goods were damaged during transportation while responsibility remained with lioncityco.shop, we will provide an appropriate remedy.

Depending on the circumstances, this may include:

• Replacement;

• Refund;

• Repair;

• Price reduction; or

• Another legally appropriate remedy.

24. Incorrect Products

If you receive a product different from the item you ordered, contact:

info@lioncityco.shop

Please provide:

• Order number;

• Details of the product ordered;

• Details of the product received; and

• Photographs where reasonably helpful.

If the error is confirmed, we will provide an appropriate solution.

25. Return Costs for Incorrect Goods

Where an incorrect item was supplied because of an error by lioncityco.shop or our fulfilment provider, customers will not normally be required to bear reasonable return costs caused solely by that error.

Please contact us before arranging independent return shipping.

26. Missing Items

If an order arrives with one or more items missing, first review:

• Shipping confirmation emails;

• Tracking information;

• Order status information; and

• Any notices indicating that the order was divided into multiple shipments.

Some orders may arrive in more than one parcel.

If an item is genuinely missing, contact:

info@lioncityco.shop

27. Multiple Shipments

An order containing multiple products may be sent in separate parcels.

This may happen because:

• Products are stored in different locations;

• Different fulfilment facilities are used;

• Parcel-size requirements apply;

• Product availability differs; or

• Operational efficiency requires separate shipments.

Different parcels may arrive on different days.

28. Duplicate Items

If you receive an additional item that appears to have been sent to you by mistake, please contact:

info@lioncityco.shop

We will provide appropriate instructions if necessary.

29. Refund Timing for Statutory Cancellation

Where you validly exercise an applicable statutory cancellation right, we will process the refund within the timeframe required by UK law.

Generally, where applicable, refunds will be issued without undue delay and no later than 14 days after the day we receive the returned goods, or, where legally permitted, after receiving acceptable evidence that the goods were sent back if that occurs earlier.

30. Refund Method

Unless otherwise agreed or legally permitted, refunds will generally be returned using the same payment method used for the original purchase.

For example, refunds may be returned through the original:

• Credit card;

• Debit card;

• Digital wallet; or

• Other payment method.

31. Payment Provider Processing Times

Once we issue a refund, your bank or payment provider may require additional time to process the transaction.

This period may vary depending on:

• Bank;

• Card issuer;

• Payment processor;

• Digital wallet provider; or

• Other financial service.

These external processing times are outside our direct control.

32. Refund Not Visible

If we confirm that a refund has been issued but it has not appeared in your account after a reasonable period, please:

• Contact your payment provider; and

• Contact info@lioncityco.shop if further assistance is required.

We may provide available transaction information to help you investigate the refund.

33. Original Delivery Charges

Where a consumer validly exercises a statutory cancellation right for an eligible distance purchase, applicable law may require reimbursement of the original standard delivery charge.

Where standard shipping was provided free of charge, there will normally be no separate outbound standard shipping amount to refund.

If a customer voluntarily selected a more expensive premium delivery service, the additional amount above the standard option may not be refundable where permitted by law.

34. Partial Refunds

In some circumstances, a partial refund may be appropriate where permitted by law.

Examples may include:

• Diminished value caused by excessive handling;

• An agreed price reduction for a minor issue; or

• Another circumstance in which a partial refund is the appropriate statutory remedy.

We will not use partial refunds to avoid providing a full refund where a full refund is legally required.

35. Exchanges

Where stock availability and circumstances allow, we may offer an exchange.

Exchange availability may depend on:

• Stock;

• Product type;

• Condition of the product;

• Reason for return; and

• Applicable consumer rights.

To request an exchange, contact:

info@lioncityco.shop

36. Exchanges Do Not Remove Refund Rights

Where a customer has a statutory right to a refund, requesting or accepting consideration of an exchange does not automatically remove that right.

We will not require customers to accept store credit or exchange in place of a refund where a cash refund is legally required.

37. Products Excluded From Change-of-Mind Cancellation Rights

Certain categories of products may be excluded from statutory change-of-mind cancellation rights.

Depending on applicable law and circumstances, exclusions may include:

• Clearly personalised products;

• Goods made to customer specifications;

• Goods liable to deteriorate rapidly;

• Certain sealed hygiene goods after unsealing;

• Certain sealed audio, video, or software products after unsealing;

• Certain digital content after legally required consent;

• Newspapers or periodicals in applicable circumstances; and

• Other statutory exclusions.

These exceptions relate primarily to change-of-mind rights.

They do not necessarily remove rights concerning faulty or non-conforming goods.

38. Personalised Goods

Goods made specifically according to customer instructions or clearly personalised may be excluded from normal change-of-mind cancellation rights.

Examples may include products that are:

• Engraved;

• Custom printed;

• Custom sized;

• Personally configured; or

• Manufactured to individual specifications.

This exclusion does not remove rights where the product is faulty, damaged, or not as described.

39. Hygiene-Sealed Products

Certain sealed goods may be unsuitable for return for health protection or hygiene reasons once the seal has been broken.

Where the statutory exception applies, such goods may not qualify for a change-of-mind return after opening.

This does not remove rights concerning genuine faults or non-conformity.

40. Perishable Goods

Products that are liable to deteriorate or expire rapidly may be excluded from statutory change-of-mind cancellation rights where applicable.

If a perishable product arrives damaged, spoiled, or defective, please contact:

info@lioncityco.shop

promptly.

41. Digital Content

If lioncityco.shop offers digital content, different cancellation rules may apply.

Where legally required, the cancellation right may be affected after supply begins if the customer:

• Gives express consent for supply to start; and

• Acknowledges that the cancellation right will be lost

where applicable legal requirements are satisfied.

Statutory rights relating to defective digital content remain unaffected.

42. Sale and Clearance Products

Products purchased during:

• Sales;

• Clearance promotions;

• Discount events;

• Promotional campaigns; or

• Other reduced-price offers

continue to benefit from applicable statutory consumer protections.

A discounted price does not automatically mean that a product cannot be returned.

43. Products Sold With a Disclosed Defect

If a product was sold at a reduced price because of a specific defect that was clearly disclosed before purchase, that known defect may be treated differently under applicable consumer law.

However, customers retain rights concerning other undisclosed faults or issues.

44. Promotional Discounts

Where a product was purchased using:

• A promotional code;

• Coupon;

• Discount;

• Bundle promotion; or

• Other price reduction,

a refund will normally be based on the amount actually paid for that product.

Customers will not ordinarily receive a refund exceeding the amount paid unless applicable law requires otherwise.

45. Bundles and Multi-Buy Offers

Where products were purchased as part of:

• A bundle;

• Multi-buy offer;

• Package discount; or

• Linked promotion,

returning only part of the purchase may affect promotional pricing where legally permitted.

Any adjustment will be reasonable and consistent with the promotion terms.

46. Gift Purchases

Where goods were purchased as a gift, the refund will generally be issued to the original payment method used to purchase the product.

Gift status does not remove statutory consumer rights.

47. Gift Cards and Store Credit

Where gift cards or store credit are offered, refund treatment may depend on:

• How the original order was paid;

• Whether the credit was redeemed;

• The applicable promotion terms; and

• Applicable law.

Where appropriate, refunds for purchases made with store credit may be returned as store credit.

48. Return Packaging

Customers should package returned goods securely.

Where possible, use:

• Original protective materials;

• Suitable external packaging;

• Padding;

• Appropriate boxes; and

• Secure sealing.

Customers should take reasonable steps to prevent avoidable damage during return transit.

49. Proof of Return

We recommend keeping proof that the goods were returned.

Useful evidence may include:

• Carrier receipt;

• Tracking number;

• Shipping confirmation;

• Collection receipt; or

• Online tracking record.

Proof of return may be important when determining refund timing.

50. Lost Return Parcels

If you independently arrange a return and the parcel is lost in transit, please contact:

• The carrier; and

• info@lioncityco.shop

We will review any available evidence.

Where we arranged the return shipping, responsibility will be considered according to applicable law and the relevant circumstances.

51. Cancelling Before Dispatch

If you wish to cancel an order before dispatch, please contact:

info@lioncityco.shop

as soon as possible.

We will make reasonable efforts to stop fulfilment where operationally possible.

However, because orders may be processed quickly, cancellation before dispatch cannot always be guaranteed.

52. Cancellation After Dispatch

If an order has already been shipped, statutory cancellation rights may still be available after delivery where the purchase is eligible.

Please follow the cancellation and return procedure set out in this policy.

53. Order Cancellation by lioncityco.shop

In limited circumstances, we may need to cancel an order.

Possible reasons include:

• Product unavailability;

• Payment failure;

• Suspected fraud;

• Delivery restrictions;

• Legal restrictions;

• Technical errors;

• Inventory errors;

• Obvious pricing errors; or

• Other legitimate operational reasons.

Where payment has already been collected, an appropriate refund will be processed.

54. Refused Deliveries

Customers should not rely solely on refusing a parcel as a substitute for communicating a cancellation.

If you wish to cancel an eligible purchase, please email:

info@lioncityco.shop

and clearly notify us of your decision.

55. Unclaimed Parcels

If a parcel is held for collection and not collected within the carrier's specified timeframe, it may be returned.

Where this happens, we will review:

• Carrier records;

• Customer communication;

• Reason for non-collection;

• Applicable delivery obligations; and

• Consumer rights.

The appropriate resolution will depend on the circumstances.

56. Incorrect Delivery Address Supplied by Customer

Customers are responsible for providing complete and accurate delivery information.

If you provide an incorrect or incomplete address, a parcel may be:

• Delayed;

• Misdelivered;

• Returned;

• Held by the carrier; or

• Otherwise affected.

If you discover an error, contact:

info@lioncityco.shop

as quickly as possible.

57. Customer-Caused Damage

A retailer is not generally responsible for damage caused solely after delivery by customer conduct such as:

• Deliberate damage;

• Misuse;

• Negligent handling;

• Improper installation;

• Unauthorised modification;

• Failure to follow instructions; or

• Normal wear and tear.

Each case will be considered according to its circumstances.

This does not affect rights relating to genuine defects.

58. Manufacturer Warranties

Some products may include a manufacturer warranty.

A manufacturer warranty is separate from statutory consumer rights.

Customers do not lose rights against lioncityco.shop merely because a manufacturer warranty exists.

59. Reasonable Supporting Evidence

When reviewing a claim, we may request reasonable information such as:

• Photographs;

• Video;

• Serial numbers;

• Packaging photographs;

• Delivery information;

• Product details; or

• Other supporting evidence.

We will not impose unreasonable evidence requirements designed to prevent legitimate customers from exercising legal rights.

60. Fraudulent Return Claims

We reserve the right to investigate return or refund requests where there are reasonable grounds to suspect:

• Fraud;

• Deliberate product damage;

• Falsified evidence;

• Identity misuse;

• Payment fraud;

• False non-delivery claims;

• Promotion abuse; or

• Other unlawful conduct.

Fraud-prevention measures will not be used to deny legitimate statutory rights.

61. Chargebacks and Payment Disputes

If you believe a refund is due or there is another problem with your order, we encourage you to contact:

info@lioncityco.shop

first so that we have an opportunity to investigate.

Nothing in this section prevents you from exercising lawful rights through your:

• Bank;

• Card provider;

• Payment processor; or

• Other legally available dispute process.

62. Product Safety Issues

If you believe a product may present a safety risk, discontinue use where continued use may be dangerous and contact:

info@lioncityco.shop

promptly.

Please include:

• Order number;

• Product information;

• Description of the issue;

• Photographs where relevant; and

• Other useful information.

63. Product Recalls

If a product is affected by a safety recall or corrective action, we may contact affected customers where reasonably possible.

Instructions may include:

• Stop using the product;

• Return the product;

• Obtain a repair;

• Obtain a replacement;

• Obtain a refund; or

• Follow other safety instructions.

64. Refund Currency

Refunds will generally be processed in the same currency as the original transaction where operationally possible.

Any exchange-rate differences or charges imposed independently by banks or payment providers may be outside our control.

65. Inspection of Returned Goods

Where reasonably necessary, returned goods may be inspected before a refund, repair, replacement, or other remedy is finalised.

Inspection may be appropriate where:

• A fault is disputed;

• Product condition is relevant;

• Customer-caused damage is suspected;

• Components are missing; or

• Another factual question needs to be reviewed.

Inspection will not be used to delay a legally required refund beyond applicable limits.

66. Communication During the Return Process

We may contact you regarding:

• Return instructions;

• Return receipt;

• Inspection results;

• Refund confirmation;

• Repair status;

• Replacement status; or

• Additional reasonable information required.

Please ensure that the email address used with your order remains accessible.

67. How to Request a Return

To request a cancellation, return, refund, replacement, repair, or exchange, email:

info@lioncityco.shop

Please include:

Store: lioncityco.shop
Customer Name: The name used for the order
Order Number: Your relevant order number
Product: The product concerned
Reason: A brief explanation of the request

For damaged or faulty products, photographs may help us investigate the issue.

68. Return Authorisation

Obtaining return instructions helps ensure that:

• The parcel goes to the correct location;

• The return can be matched to your order;

• Our team understands the reason for return;

• Processing is more efficient; and

• Avoidable delays are reduced.

69. Return Instructions Do Not Restrict Statutory Cancellation

The operational requirement to contact us for return instructions does not prevent a customer from validly exercising a statutory cancellation right by giving clear notice within the applicable legal timeframe.

Return instructions exist for administrative purposes.

70. Consumer Rights Act 2015

Where applicable, the Consumer Rights Act 2015 provides UK consumers with legal protections relating to goods.

These include standards concerning:

• Satisfactory quality;

• Fitness for purpose; and

• Conformity with description.

Depending on the circumstances, available remedies may include:

• Short-term rejection;

• Repair;

• Replacement;

• Price reduction; or

• Final rejection.

Nothing in this policy removes these rights.

71. Consumer Contracts Regulations

Eligible online purchases may be protected by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

These regulations provide cancellation rights for many distance purchases.

For many eligible goods, the customer generally has a 14-day cancellation period after delivery, subject to applicable statutory exceptions.

72. No Unlawful “All Sales Final” Rule

lioncityco.shop does not operate a blanket “all sales final” rule where such a rule would conflict with mandatory consumer law.

Where a customer is legally entitled to:

• Return goods;

• Receive a refund;

• Obtain a repair;

• Obtain a replacement;

• Receive a price reduction; or

• Exercise another remedy,

that statutory right will remain available.

73. No Waiver of Statutory Rights

By shopping with lioncityco.shop, you do not waive mandatory consumer rights.

Any provision of this policy that conflicts with a mandatory statutory requirement will not apply to the extent of the conflict.

74. Customer Service Records

We may retain records relating to:

• Return requests;

• Refunds;

• Replacements;

• Repairs;

• Customer communications;

• Complaints; and

• Payment transactions

for legitimate purposes including:

• Customer support;

• Accounting;

• Fraud prevention;

• Legal compliance; and

• Dispute resolution.

75. Privacy During Returns and Refunds

When handling a return or refund request, we may process personal information including:

• Name;

• Email address;

• Order information;

• Delivery information;

• Payment transaction information;

• Photographs;

• Communications; and

• Other relevant data.

This information will be processed in accordance with our Privacy Policy.

76. Complaints

If you are dissatisfied with the handling of a return or refund, please contact:

info@lioncityco.shop

Please provide:

• Your full name;

• Order number;

• Description of the issue;

• Relevant correspondence;

• Supporting information where appropriate; and

• The outcome you are seeking.

We will review legitimate complaints in good faith.

77. Existing Orders

A later change to this Return and Refund Policy will not retrospectively remove rights that already apply to an existing purchase.

The applicable rights will be determined by:

• Mandatory law;

• Contract terms;

• Information provided at purchase; and

• Relevant circumstances.

78. Changes to This Policy

We may update this Return and Refund Policy from time to time.

Reasons may include:

• Changes to UK consumer law;

• Regulatory guidance;

• Shopify platform developments;

• Changes to fulfilment procedures;

• Changes to customer service processes;

• New product categories; or

• Operational improvements.

Updated versions will generally apply prospectively.

79. Contact Information

For all questions concerning:

• Cancellations;

• Returns;

• Refunds;

• Faulty goods;

• Damaged goods;

• Incorrect products;

• Missing products;

• Repairs;

• Replacements;

• Exchanges; or

• Complaints,

please contact:

lioncityco.shop
Email: info@lioncityco.shop
Website: lioncityco.shop
Market: United Kingdom

Please include your order number whenever possible.

80. Final Statement

At lioncityco.shop, we aim to provide customers with a fair, clear, and transparent process when an order needs to be cancelled, returned, refunded, repaired, or replaced.

We recognise that UK consumers may have statutory rights that cannot be removed through website policies.

Accordingly, nothing in this Return and Refund Policy is intended to exclude, restrict, or replace mandatory United Kingdom consumer protections.

If you have any questions about a return, refund, damaged item, faulty product, cancellation, repair, or replacement, please contact:

info@lioncityco.shop

We will review legitimate requests and seek to provide an appropriate resolution.

lioncityco.shop
Customer Support: info@lioncityco.shop

This Return and Refund Policy provides general information regarding the return and refund practices of lioncityco.shop. References to United Kingdom consumer protection requirements are general in nature and do not constitute formal legal advice for any specific business or individual circumstance.